How can Metric Insights help you?
Metric Insights is a platform that enables custom triggers on data events, snapshots, and custom alert notifications. It is designed for large, fast-moving, heterogeneous environments, with a vast and varied amount of data. You can add Metric Insights on top of what you already have--you do not need to refactor or re-engineer or change business processes to on-board Metric Insights. Metric Insights does not displace the existing system stack customers have in place and has a “frosting on top of the cake you already have” approach, not a “redo everything you have” approach.
Other vendor products can send notifications and emails--eg SalesForce alerting, SSIS, Tableau subscriptions, Power BI, homegrown solutions by power users--but these methods are often vendor locked, not as configurable or as comprehensive as Metric Insights' feature set, and unable to scale. For example, Tableau can do subscriptions, but it will send out the same subscriptions every time, regardless if the report changed.
There are four core value propositions:
- Metrics, or KPI's (key performance indicators), are the building blocks of Metric Insights and have 2 simple parts: 1) time-stamp and 2) value.
- What are daily sales? How does that compare to last month? Last year? How many downloads per day is an app getting in the marketplace?
- Use metrics alone or together with other metrics to trigger events, such as sending an email ("tell me if my Tableau customer satisfaction rating drops 5% and my call hold time from my sql database raises above 10 min duration").
2. Exception Reports
- Did something unusual happen? Eg all-time high, low, some % difference, some absolute diff, outside 2 standard deviations?
- Snapshot non-time series data, in any data set (not just date & value like metrics, but whatever fields and data points you need).
- Reports cover a wider data set than a metric, which is only one value.
3. Data C’s: Connecting, Collecting, Curating, Caching, Communicating
- Connect to different data sources (Tableau, SalesForce, Facebook, Amazon’s RedShift warehouse, MongoDB, Splunk, relational/JDBC, BigQuery, Power BI, SSRS, and more).
- Bring different sources together in a curated data cache.
- Add annotations and expert commentary on top of the cache. Why did something spike? Is an event coming that will cause numbers to be wrong? Is there one data point that somebody should look into to see if it's a real problem?
- Communicate what changed in the web portal or Metric Insights' app.
4. "Bursting"/Scheduled Email Distribution/Digest
- Send a weekly digest email that is formatted in a custom way.
- Send out the news for your data on a managed schedule.
Configuring Metric Insights
One of the most common use cases for Metric Insights is to send an alert when a KPI changes. We use this functionality to send an alert to our management team when the 40-60% sales pipeline drops for three weeks in a row.
To set up this alert we performed the following steps:
- Installed the latest Metric Insights image on our Hyper-V virtual machine.
- In Metric Insights, we created an External Report element based on the Tableau workbook on our Tableau server.
- From the External Report element in Metric Insights, we created an element to snapshot the pipeline figure each week.
- Finally we set up an alert to notify us if this figure drops for three weeks in a row.
Here is a sample view of our Metric Insights web portal:
How can Decisive Data help you with Metric Insights?
Metric Insights is an enterprise product that can help your organization stay ahead the game with advanced alerting and intelligent notification.
Decisive Data has a team of data professionals who can leverage their skills and experience to set up and configure a Metric Insights instance that delivers the business value you are looking for. For more information about implementing Metric Insights in your organization please email us at firstname.lastname@example.org.
By Colin Carson, Metric Insights Qualified Associate Level 1
Posted by admin